Following on from our story about the closure of Natwest Bank in Stone the MP for the town, Sir Bill Cash, has said:
“I have expressed my own and my constituents’ concerns at their decision to close the Stone and Cheadle branches and I am due to meet with the bank’s representatives in the coming weeks.
“They have explained to me that in terms of digital banking, they hope to alleviate some of the concern by introducing NatWest ‘TechXperts’ to the Stone and Cheadle branches, who will offer customers individual digital training and support, as well as hosting special one-off events and fraud awareness days.
“I am also told they have chosen to allocate a Community Banker to Cheadle and Stone, once the branches there close. She or he will be an accredited professional banker with knowledge of the local community.
“They will also have a telephone banking service supporting the vast majority of their banking services and their contract with the Post Office provides another option for customers wishing to carry out simple banking transactions, to check their balance, deposit cash and cheques, withdraw cash and business customers can obtain coinage.
“They maintain that, after conducting a careful review, they have arrived at this conclusion and will not be revisiting their decision, while remaining committed to making the transition as easy as possible for their customers.
“I am meeting with the bank’s representatives shortly to discuss their local services further.”