New police resolution centre to improve efficiency

A dedicated Resolution Centre is set to change the way the public interacts with the police, with non-urgent, non-emergency calls to 101 now being rerouted through the service.

Calls logged through the 101 service will then be routed through to the Resolution Centre for responsive, desk-based investigation. This replaces the current appointment-based system whereby a victim of non-urgent crime has to wait to see an officer or PCSO at home or in their place of work before any action is taken.

Using the latest technology, specialist investigators will contact the victim over the phone or online and gather written, audio and video evidence, where available, to build a case and resolve the issue.

Crimes, following risk assessment, will be passed to the Resolution Centre only when physical dispatch of an officer or a blue-light response is not necessary. Crimes can include but are not limited to: criminal damage offences, public order offences, anti-social behaviour, theft, minor road traffic collisions, burglary, fraud or forgery.

Chief Constable of Staffordshire Police, Gareth Morgan, said: “The Resolution Centre will help us improve our service and, in many cases, make it faster for the public. By providing a telephone-based response, it’s also far more convenient and makes us more responsive to the needs of the public – many of whom want just to speak to an officer rather than wait at home for one to arrive.

“The public should also be clear that where we need to send an officer we will do so, and indeed we expect the resolution centre to enable us to respond better to emergency incidents. It will also enable us to increase the number of community-based police officers, working in neighbourhoods, carrying out preventative work.”

Currently covering Stoke, Moorlands and Newcastle-under-Lyme, the Resolution Centre will cover the whole of Staffordshire by the summer. Since the Centre fully initiated in January, over 400 incidents have been successfully resolved.

Mr Morgan concluded: “We will continually review the Resolution Centre to ensure it is working how we envisage but the results to date give clear indication of the positive long-term impact this can have on the service we provide.”

Alongside the launch of the resolution centre the force has also published its new policing plan which sets out how it intends to deliver a modern police service, increase efforts in prevention and early intervention, improve support to victims and witnesses, increase public confidence, reduce offending and reoffending, and deliver effective communication to the people of Staffordshire.

Visit the website for Frequently Asked Questions and more information and videos about the Resolution Centre. You will also be able to read the Force’s policing plan.



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